Movistar Spain Travel SIM Card: Complete Guide

Your Movistar SIM Card come with a Spanish phone number. Upon arrival, once your SIM is connected to the network, you will receive a welcome message from 1004 with your new phone number.

Please note: You cannot find out your phone number until the SIM card is activated.

Call 2266 toll-free (Select Menu Option 1). Each balance enquiry will cost €0.18.

Please note that the Movistar Travel SIM card you purchased is for single-use only and cannot be recharged. If your travel duration is longer than 28 days, we recommend purchasing multiple SIM cards and selecting different activation dates to suit your needs.

Within Spain: Simply dial any Spanish mobile or landline number without the need for additional prefix code.

Outside Spain: + (Country Code) (Area Code) (Number)

For example, Dial +39 01 234 5678 (to call an Italian number from France)

Please note:

1. Only standard mobile and landline numbers are included in your travel SIM plan.

Unfortunately, the Movistar SIM Card does not include international calling to countries outside of the EU. We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.

Your family and friends can call and message you on your Spanish phone number with the prefix +34. (Please note that standard international call and text rates may apply depending on their Australian phone plan.)

Yes, however, hotspot / data tethering are only available in the 30 EU countries and UK countries.

In Spain, Movistar SIM Cards use their own network infrastructure.

When you are outside of the Spain, Movistar Spain partners with different service providers in the roaming countries. Typically, the SIM will automatically connect to the best available network according to your location. In some cases, if you feel you are not getting the best network coverage, you may also try to manually select the available network in your phone settings.

Unfortunately, we do not have a list of service providers that Movistar is partnering with in each country. If you require a specific network service provider in a particular country, you may want to explore our other Europe travel SIMs.

Please note that the Movistar SIM card you purchased is for single-use only and cannot be recharged. If your travel duration is longer than 28 days, we recommend purchasing multiple SIM cards and selecting different activation dates to suit your needs. (Please note that your phone number changes when activating new SIMs.)

If you experience issues with our SIM card while overseas, we will make every effort to assist you:

1. Self-service: Visit gstarlink.com/pages/faq.

2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)

3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day.

To expedite the process, please include the following information in your email for us to investigate further:

• Order Number (or SIM number)
• Your current location
• Your Spanish phone number received in the welcome message
• Make and model of your phone
• Screenshots of any error messages you are receiving
• Any other information about the issue that you think will help us assist you in resolving the issue.

4. Contact Movistar customer service: The best way to get in touch with Movistar is calling 1004. It's free from any Movistar phone. Please note however, Movistar Customer Service line primarily operates in Spanish. While some representatives may have limited proficiency in English, it's generally advisable to seek assistance from a Spanish-speaking individual or to use translation services if you're not fluent in Spanish.