Plan Overview
Key details about this plan
Frequently Asked Questions
Everything you need to know
This SIM is data-only and therefore does not come with a phone number!
You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!
Your plan will only start when you land at your destination and connect to a network!
Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.
You can check your balance by looking at your phone settings under data usage.
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!
Yep, you can hotspot/tether from your phone.
If you bought your device outright, it's most likely unlocked!
Troubleshooting
Quick fixes for common issues
Source: G-Starlink
Questions about South East Asia eSIM
My data isn't working....-
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
Name: internet
APN: internet
User name: [leave this section blank]
Password: [leave this section blank]
For Android devices
Name: internet
APN: internet
Proxy: [leave this section blank]
Port: [leave this section blank]
User name: [leave this section blank]
Password: [leave this section blank]
MCC: 234
MNC: 10
Authentication type: PAP
APN Protocal: IPV4
APN Roaming Protocal: IPV4-
Restart your phone
If you've been using your eSIM but suddenly your data has stopped workingSometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode
I've tried everything and it's still not workingThese guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at hello@globalstarlink.com 📩
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
