• 🔧 Check your mobile phone is compatible with T-Mobile here.
• 🗺️ View T-Mobile's network Coverage map here
• ❌ The SIM card does NOT work on iPads, Tablets, or any other data-only devices (it is NOT a Data eSIM card).
• Please ensure you submit the activation request at least 1 day prior to your arrival date (in local time), to give us enough time to complete the activation request prior to your arrival.
• Any changes to the activation date, will need requested at least 3 days prior to your original arrival date, so we can change the commencement date of your service.
• Please note that your T-Mobile Travel eSIM will be activated at 8am Pacific Standard Time (PST) on your arrival date.
• Should you require an activation on the same day, we're committed to expediting the process. However, please note that eSIM activation is subject to a window of up to 24 hours. Activation might occur at any point during this timeframe. If you submit a same-day eSIM activation request after 16:30 PM PST time, it will automatically be processed on the following business day.
• No hotspot in Canada & Mexico
• Data prioritisation rules apply. During peak hours, a small fraction of customers using >50GB/mo. may notice reduced speeds.
• If you purchase a mobile phone in mainland China, like Huawei, Oppo, Vivo, Xiaomi and other Chinese phone brands may not be compatible with the T-Mobile network.
• If your phone model is not listed above, please contact us at hello@globalstarlink.com.au and we can check whether your phone is compatible with this SIM card. 

📖 User Manual

1. We send all eSIM cards inactive with activation instructions.
2. Once you have placed your order, you will receive a message with activation instructions (please allow up to 24 hours).
3. Scan the QR code provided in the instructions to submit your IMEI number,EID number and your arrival date.

📱Install Your eSIM

After you have landed, please connect to a stable Wi-Fi network and install the eSIM first.

• Push notification: Watch for a push notification on your device that your T-Mobile cellular plan is ready to be installed.
• Donwload eSIM: Tap the notification to donwload your eSIM and connect to the T-Mobile network.

🔧 Activate Your eSIM

Set eSIM as primary data source.

• Disable Auto Data Switching.
• Enable eSIM and turn on Data Roaming.
• Restart your device.

Simple, fast, and ready for your travels!

💡Please note steps may vary for difference devices.

📧 Delivery

• eSIM orders will be sent out within 24 hours of order placement.

🚚 Returns

• We are happy to accept returns within one day of order received. No questions asked.
• The buyer is responsible to return the item to us for inspection or provide evidence of their claim.
• We reserve the right to either issue a replacement or refund the purchaser.
• Please note that we do NOT provide a return service for situations which includes but are not limited to: incorrect Plan selection and misuse.
• No return or refunds if the eSIM card has already been activated.
• Any refunds will be processed minus a transaction fee depending on your payment method:
  - Credit Card:
  Domestic: 1.75% + $0.30 AUD
  International: 2.9% + $0.30 AUD
  - PayPal:
  Domestic: 2.6% + $0.30 AUD
  International: 3.6% + overseas currency fee (max. $1 AUD equivalent).
• If you experience any issues during your travels, we aim to resolve them as quickly as possible within business hours. Please allow us to respond before making alternative arrangements. If you purchase a SIM card from another provider without giving us a chance to assist you first, we may not be able to offer a refund.
• For further information, please see our Returns Policy here.