Bouygues Telecom Prepaid eSIM User Guide

What's included?

• Genuine Bouygues Telecom eSIM
• 30GB or 60GB High Speed Data
• Unlimited calls and text in Europe and €25 credit for Europe to Worldwide
• French Phone Number
• Hotspot/Tethering allowed

What do I need to do before I depart?

Before you depart, please make sure you have:

Step 1. Checked your device's eSIM compatibility
To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.

Step 2. Checked your device is unlocked

Step 3. Registered your Arrival Date via our website here.

How do I register my Arrival Date?

To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours.

What if I'm not sure about my Arrival Date?

If you're not sure when you'll be travelling, you can register your dates later.

It's best to do this at least one day before you travel to ensure a smooth activation process.

What if my Arrival Date changes?

Once the eSIM QR code is generated, it is valid for 90 days. If you are travelling within 90 days, no changes need to be made to your activation date. If you are travelling outside of 90 days, please email us at hello@globalstarlink.com.au for further assistance.

How do I find my Order Number?

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

• eBay: 12-34567-89123
• Global Starlink: #INV1234GS
• Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.

How do I activate this eSIM?

To Activate your eSIM, please use the following step:

Step 1. Go to device settings and scan the QR code to install your QR code

iOS
Settings > Mobile > under SIMs, select add eSIM > scan the QR code or enter the activation code manually

Android
Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code or enter the activation code manually

Pixel
Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'

Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.

What do I do once I have arrived in Europe & UK?

Once you have arrived, please use the following steps:

Step 1. Turn your eSIM ‘ON’

iOS
Settings > Mobile > under SIMs go to your new Bouygues Telecom eSIM > toggle the switch for 'Turn on this Line' to ON

Android
Settings > Connections > SIM card manager > go to your new Bouygues Telecom eSIM > toggle the switch to turn ON the eSIM

Pixel
Settings > Network & internet > Mobile network > go to your new Bouygues Telecom eSIM > toggle the switch to turn ON the eSIM

Step 2. Change your Mobile Data to your new Bouygues Telecom eSIM

iOS
Settings > Mobile > Mobile Data > select your new Bouygues Telecom eSIM

Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new Bouygues Telecom eSIM

Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new Bouygues Telecom eSIM

Step 3. Check your Data Roaming is turned ON

iOS
Settings > Mobile > under SIMs go to your new Bouygues Telecom eSIM > check 'Data Roaming' is switched ON

Android
Settings > Connections > Mobile networks > check Data Roaming is switched ON

Pixel
Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your Bouygues Telecom eSIM

Step 4. Check your APN settings the following:

Please allow up to 30 mins for the eSIM to properly connect to the local network.

What will my phone number be?

Your local French phone number is generated once the eSIM is active. You will receive a text message from Bouygues Telecom with your local French phone number upon arrival in Europe or UK. Alternatively, check your phone settings for your phone number.

How do I check My Data Balance?

To check your balance, you can dial from your phone *130# or for data usage *137#. Alternatively you can download the Bouygues Telecom app from the App Store (please note: to download this app you will need to change your App Store location to Europe).

We usually recommend using your device settings to check your data balance for the Bouygues Telecom eSIM. Depending on your device type, please use the following steps:

iOS
Settings > Mobile > under Mobile Data for your [Bouygues Telecom eSIM name] > Current Period

Android
Settings > Connections > Data usage or Mobile data usage

Pixel
Settings > Network & internet

Can I recharge my eSIM?

The Bouygues Telecom eSIM can be topped up if you need to extend your data connectivity. To do this, you will need to:

1. Download the Bouygues Telecom app from the App Store (you may need to change your App Store region to Europe).
2. Register your eSIM via the Bouygues Telecom website: https://www.bouyguestelecom.fr/mon-compte

Once registered, you can manage your plan and purchase additional data directly through the app.

Which countries does this eSIM work in?

The Bouygues Telecom eSIM is specifically designed for use in Europe & UK. It provides high-speed data connectivity, allowing travellers to stay connected while visiting. If you plan to travel to other countries, you may need to purchase a separate eSIM or make alternative arrangements for connectivity in those destinations.

How do my family and friends call and message me?

Your Bouygues Telecom eSIM includes a French phone number. Family and friends can call you by dialling the country code +33, followed by your local French number. Please note, they may be charged for the call depending on whether their mobile plan includes international calls.

This eSIM also comes with €25 call credit, allowing you to make calls — including calls back to Australia — while you're in Europe.

You can also stay in touch using internet-based messaging apps such as WhatsApp, Facebook Messenger, or email. Simply share your contact details or preferred app with your family and friends to keep connected during your travels.

What happens if I am travelling for longer than the Service Days I purchased?

If you're travelling for longer than the number of service days included in your Bouygues Telecom eSIM, you have two options:

• Top up your current eSIM: Download the Bouygues Telecom app from the App Store (you may need to change your store location to Europe) and register your eSIM via the Bouygues website: https://www.bouyguestelecom.fr/mon-compte. Once registered, you can manage your plan and purchase additional data or service days directly through the app.
• Purchase a new eSIM: Alternatively, you can buy another Bouygues Telecom eSIM. Please note that each eSIM will come with a different French phone number.

If I have trouble with eSIM while I'm overseas, what should I do?

1. Self-service: Visit www.globalstarlink.com.au/pages/faq.
2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)
3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day.
To expedite the process, please include the following information in your email for us to investigate further:
- Order Number (or SIM number)
- Your current location
- Make and model of your phone
- Screenshots of any error messages you are receiving
- Any other information about the issue that you think will help us assist you in resolving the issue.