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Delivery Info
Shipping & Returns
Everything you need to know about delivery and our return policy.
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eSIM: Instant Delivery
Delivered to your email within minutes of purchase
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Physical SIM: Express Shipping
Free worldwide delivery, 3-7 business days
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Money Back Guarantee
7-day hassle-free refund policy
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eSIM Delivery
- check_circle Instant digital delivery via email after purchase
- check_circle QR code sent within 2-5 minutes to your registered email address
- check_circle No physical shipping needed — activate directly on your device
- check_circle Available 24/7 — order anytime, receive instantly
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Physical SIM Delivery
- check_circle Free worldwide shipping on all orders
- check_circle Australia: 2-4 business days (standard), 1-2 days (express)
- check_circle International: 5-10 business days
- check_circle Tracking number provided via email once shipped
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Returns Policy
- check_circle eSIM: 7-day refund if unused and unactivated
- check_circle Physical SIM: 14-day return if unopened and in original packaging
- check_circle Contact support for return authorization before sending items back
- check_circle Refund processed within 3-5 business days after approval
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Exchanges
- check_circle Plan upgrades available anytime during your active period
- check_circle Contact support for plan changes or destination switches
- check_circle Price difference applies — pay only the difference for upgrades
Frequently Asked Questions
After completing your purchase, you will receive your eSIM QR code via email within 2-5 minutes. In rare cases, it may take up to 15 minutes during peak periods. Check your spam or junk folder if you don't see the email. The eSIM can be installed immediately after receiving the QR code.
Yes, we offer free worldwide shipping on all physical SIM card orders. Delivery times vary by location: Australia typically takes 2-4 business days, while international orders take 5-10 business days. All orders include a tracking number sent to your email once the package is dispatched.
Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's tracking page. You can also check your order status by logging into your account on our website and visiting the "My Orders" section.
If your tracking shows no updates for more than 14 days (domestic) or 21 days (international), please contact our support team. We will investigate with the carrier and either resend the item at no cost or issue a full refund. We recommend contacting us as soon as you notice a delivery issue.
Unfortunately, once an eSIM has been activated (installed and connected to a network), it cannot be returned or refunded. This is because the data plan is tied to the eSIM profile once activated. We recommend reviewing the plan details and coverage information before activating. If you experience technical issues with an activated eSIM, our support team will work to resolve them.
Questions about shipping?
Our support team is available 24/7 to help with delivery inquiries, returns, and order tracking.