Plan Overview
Key details about this plan
Data: Unlimited Data in USA & Mexico (including: Hawaii, Alaska & Puerto Rico)
Roaming Data: 25GB Data in Canada
Speed: 5G / 4G Lte
Calls & Texts: Unlimited Calls and Texts within USA, Canada & Mexico
Phone Number: USA Phone number
Coverage: USA, Canada & Mexico
Compatibility: Unlocked eSIM compatible devices
Hotspot/Tethering: No
Network: Telus network in Canada, AT&T network in USA & Mexico
Recharges: Yes
ID Requirement: None
Validity: 7/15/30/60 Days
Delivery: Via email (please allow up to 24 hours)
When to install: Upon arrival at your destination
Activation: Push notification upon arrival at your destination
What else is included
Calls to Australia not included. We recommend you using a App like WhatsApp and Skype
7/15/30/60 Days service from activation date
Frequently Asked Questions
Everything you need to know
First things first... Activation
Give us your Activation Date ✈️
You will be prompted at checkout to select the Activation Date for your SIM.
Your Activation Date is the date that you will need your SIM to be connected for use.
We recommend choosing the date that you land - keeping in mind that we activate on the date you selected at 2 pm AEST (4 am GMT). Your SIM will not work unless you have given us your activation date.
Once activated, connection to the network can take anywhere from a few minutes to a few hours.
If you are unsure, you can choose an estimated date and reach out to us to change it 🗓
How does activation work?
We will activate your SIM card on the date that you provide during checkout.
Once you arrive at your destination country, insert the SIM into your device.
Turn on Data Roaming in your settings
Restart your device
Easy peasy! 🙌
Contacting AT&T Mobile
If you're having issues with your SIM, you can get in touch with AT&T Mobile Customer Service. The options to contact them are:
Dial 611 from your phone
Dial 888-331-0500 from another phone
Contact them on social media Twitter | Facebook
How do I find my mobile number?
Your new US mobile number will be texted to you after activation in the US.
How do I check my balance?
You can find how much data you've used by simply dialling *777# and then press call or you can check in your phone settings.
How do I recharge?
As described on the website, the SIM is non-rechargeable. The only way around this is to buy multiple SIM cards and swap them out as you go.
How do I make calls/texts?
Within USA
Simply call or text the US phone number.
Within Canada
Simply add the Canadian country code +1 in front of the number.
For example, if the phone number is 7939158158 then you will need to dial +1 7939158158 (To get the + on a mobile phone, press and hold 0 until it turns into a +)
Within Mexico
Simply add the Mexican country code +52 in front of the number.
For example, if the phone number is 7929148988 then you will need to dial +52 7929148988 (To get the + on a mobile phone, press and hold 0 until it turns into a +)
International Calls
We recommend using data apps like Whatsapp, Viber, Skype or Messenger to make calls/texts to overseas numbers!
What's Included & Things to know
Unlimited of data when in the US
25GB in Canada & Mexico
4G &5G data speed
No Hotspot/tethering included
30 days of usage once activated
3 in 1 SIM size (nano, micro & standard)
Coverage on the AT&T network
Works in USA (incl. Hawaii & Alaska), Canada & Mexico
Activation Date needed
No ID registration needed
Unlimited calls & texts to US, Canada, and Mexico numbers
Works in most unlocked Mobile Phones (not in tablets/wifi devices)
No recharges available - this is a one-time use SIM
Add-On Option features:
Optional Add-on: Mobile Hotspot/Tethering for USA ONLY Feature (No Hotspot/tethering in Canada or Mexico)
Some Android phones are currently having issues on the networks, click here for more information. If you need more clarifications, please contact us.
Is my phone compatible?
You can check if your phone is compatible by clicking here 📱
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
Troubleshooting
Quick fixes for common issues
My data isn't working
If you've just activated your SIM
If you've just activated your SIM and you've got a signal, you might need to check a couple of things to get your data working.
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
Name: AT&T
APN: att.mvno
User name: Not set
Password: Not set
Restart your phone
If it's still not working, try the SIM in another phone to see if it'll work there.
If you've been using your SIM but suddenly your data has stopped working
Check that you have data balance left by dialling *777#
Try turning your device off and on
Try to remove the SIM from your device and re-insert it
Check the coverage in the area you're in, remember to click AT&T Prepaid at the top
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at hello@genvelopelobalstarlink.com.au 📩
Before contacting us, please have the following information ready:
Which SIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
