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Have a question about your eSIM or need help with your order? Our friendly support team is ready to assist you.
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Fill out the form below and we'll get back to you as soon as possible.
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Visit Our Store
Shop 4, 198 Harbour Esplanade
Docklands VIC 3008, Australia
mail
Email Us
schedule
Office Hours
Mon – Fri: 9am – 6pm AEST
chat
Live Chat
Mon – Fri: 9am – 1am AEST
Sat: 4:30pm – 1am AEST
Sun: 9am – 5:30pm AEST
Common Questions
We aim to respond to all inquiries within 2-4 hours during business hours. For urgent matters, use our Live Chat for the fastest response.
Yes! Our Docklands store is open Mon-Fri 9am-6pm. You can purchase SIM cards, get setup assistance, and speak with our team in person. We're located at Shop 4, 198 Harbour Esplanade, Docklands VIC 3008.
Start a Live Chat for immediate assistance — our team can walk you through the installation step by step. You can also check our How it Works page for detailed setup guides.
We offer a 7-day money-back guarantee on all eSIM purchases. If your eSIM doesn't work as expected, contact us within 7 days of purchase for a full refund. Physical SIM cards can be returned unused within 14 days.
Need Immediate Help?
Our live chat team is available extended hours to help you get connected quickly.