Returns & Refund Policy
⏱ 30-Day Return Window
You have 30 days from delivery to request a return. We'll make the process as smooth as possible.
To qualify for a return, your item must meet these requirements:
Item must be unopened with original packaging intact
At least 3 months remaining before expiry
eSIM/SIM must not be activated or past activation date
Original receipt or order confirmation required
💰 Return Fees & Deductions
Important: A 20% restocking fee applies to all change-of-mind returns, including eSIM purchases. Transaction fees will also be deducted based on your payment method.
Note: Original shipping costs are non-refundable unless free shipping was specified.
📱 eSIM Return Policy
Due to the digital nature of eSIMs, refunds cannot be provided if:
- •The eSIM profile has been deleted after installation
- •The QR code or redemption code has been generated
- •The activation process has been initiated
- •Your device is not eSIM compatible (despite confirmation during purchase)
- •For Orange eSIMs: PIN not entered during setup, making QR code invalid
Good news: If the eSIM hasn't been generated and you purchased the wrong product, contact us immediately. We'll process a refund minus the 20% restocking fee and transaction fees.
⚠️ Faulty or Damaged Products
Inspect your purchase immediately upon receipt. If your item is defective, damaged, or incorrect:
Contact us immediately - We'll arrange a replacement or full refund at no cost to you.
Traveling overseas? If you're experiencing issues with your SIM/eSIM, please contact us before purchasing a replacement elsewhere. We need to investigate the issue first to process any refund.
🚫 Items We Cannot Accept
- •Sale items
- •Gift cards
- •Activated SIM cards (unless faulty - contact us for assistance)
↩️ How to Return Your Item
Email hello@globalstarlink.com.au with your order number and reason for return
We'll provide return instructions and address (or invite you to return in-store)
Send the item to:
Global Starlink, RMA# (Your Order Number)
Shop 4, 198 Harbour Esplanade
Docklands VIC 3008, Australia
Once we receive and inspect your return, we'll process your refund to the original payment method
Australian customers: You may write "Return to Sender" on the unopened envelope to return items free of charge. Otherwise, return shipping costs are not covered.
💬 We're Here to Help
We aim to resolve all issues quickly during business hours. If you contact us after hours, we'll respond first thing the next business day.
Please give us a chance to help! If you're having issues, contact us before making alternative arrangements. If you purchase from another provider without letting us assist first, we may not be able to offer a refund.
Additional Information
Exchanges: We don't offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
Compensation: We're unable to offer compensation beyond a full refund. If an issue is our fault and we can't resolve it, we'll honor our suppliers' policies and absorb all related losses.
Important: Please notify us of any issues as soon as possible, not after the service has ended.