Plan Overview
Key details about this plan
Plan Overview
Data: 150GB Data in Spain
Roaming Data: 26GB 4G Lte Data in Europe (UK, Iceland and Switzerland are not included)
Speed: 5G/4G Lte
Calls & Texts: Unlimited calls within the EU, No SMS included
Phone Number: Spain phone number
Coverage: EU, Iceland, Norway and Liechtenstein
Compatibility: Unlocked eSIM compatible devices
Hotspot/Tethering: Yes
Network: Orange Network
Recharges: Yes
ID Requirement: Passport
Delivery: Via email (please allow up to 24 hours)
Validity: 28 Days
When to install: Upon arrival at your destination
Activation: Scan QR code from email
Highlights
Spain Orange Network
Quick delivery via email
No subscriptions, contracts, credit checks or activation fees
What else is included
Spanish phone number with Orange Spain
Calls to Australia not included. We recommend you using apps like WhatsApp, Skype.
Roaming Countries
EU countries (Calls & Data): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland (including the Aland Islands), France (including Martinique, Guadeloupe, Saint Martin, French Guyana, Reunion and Mayotte), Germany, Greece, Hungary, Ireland, Italy (including Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Madeira and Azores, excludes Andorra), Romania, Slovakia, Slovenia, and Sweden.
Non-EU countries (Calls & Data): Norway and Liechtenstein
Frequently Asked Questions
Everything you need to know
Before you depart, please make sure you have:
Step 1. Checked your device's eSIM compatibility
Note: To check if your device supports eSIM, please dial #06#. If a 32-digit EID number appears on your screen, your device supports eSIM.Step 2.* Checked your device is unlocked
Step 3. Registered your Arrival Date via our website here.
To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours.
If you're not sure when you'll be traveling, you can register your dates later.
It's best to do this at least three days before you travel to ensure a smooth activation process*
Your Orange Spain QR code is generated between 07:00 and 00:00 UTC+2/CET (Central European Time) on your provided Arrival Date. Should you wish to change your Activation Date after your request has been processed, please contact us at least 3 days prior to your current date, so we can change the commencement date of your service. Please note we cannot change the time of activation, only the date. Please email us at hello@globalstarlink.com.au for further assistance.
Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.
Please see below for an example for each Marketplace:
eBay:* 12-34567-89123
Global Starlink: #INV1234GS
Amazon: 503-1234567-1234567
Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased
You will find your PIN code in the Welcome Pack (pdf file) you received in your order confirmation email.
Troubleshooting
Quick fixes for common issues
As soon as you insert your SIM card into your cell phone in a covered country, or install your eSIM from the QR code received in your order confirmation e-mail, it will connect directly to the best local network. If this is not the case, please check the following points:
1- Make sure you have enabled data roaming on your phone. To do this, go to your phone's settings. If you have an iPhone: Settings > Mobile data > Mobile data options > Enable data roaming. If you have an Android: Settings > SIM card and mobile data > Select SIM card > Enable data roaming.
2 - Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.
3-Check that the APN settings are correct (see section on APN settings).
If you still cannot get your SIM or eSIM to work, please contact our customer service hello@globalstarlink.com.au
I'm having problem making calls..This SIM only comes with :
50mins calls within the EU (22GB Option)
100 mins calls within the EU (30GB Option)
No SMS included
It does not come with calls or data whilst your outside of any of the covered EU countries listed.
If you try to make a call outside of these 👆parameters, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call.
If you are within the above parameters, make sure you have the correct country code in front of the number that you're trying to call.
We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia
My data is still not working!
