Delivery Info
Shipping &
Returns
Everything you need to know about delivery and our return policy.
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eSIM: Instant Delivery
Delivered to your email within minutes of purchase — no waiting, no shipping.
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Physical SIM
Australia Post, free 2–4 business days
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Money Back
7-day hassle-free refund policy
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eSIM Delivery
- check_circleInstant digital delivery via email after purchase
- check_circleQR code sent within 2–5 minutes to your registered email address
- check_circleNo physical shipping needed — activate directly on your device
- check_circleAvailable 24/7 — order anytime, receive instantly
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Physical SIM Delivery
- check_circleFree shipping within Australia via Australia Post
- check_circleStandard delivery: 2–4 business days
- check_circleExpress delivery: 1–2 business days
- check_circleTracking number provided via email once shipped
- infoPhysical SIM cards are currently only available for delivery within Australia
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Returns Policy
- check_circleeSIM: 7-day refund if unused and unactivated
- check_circlePhysical SIM: 14-day return if unopened and in original packaging
- check_circleContact support for return authorization before sending items back
- check_circleRefund processed within 3–5 business days after approval
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Exchanges
- check_circlePlan upgrades available anytime during your active period
- check_circleContact support for plan changes or destination switches
- check_circlePrice difference applies — pay only the difference for upgrades
Common questions
Frequently Asked Questions
After completing your purchase, you will receive your eSIM QR code via email within 2–5 minutes. In rare cases, it may take up to 15 minutes during peak periods. Check your spam or junk folder if you don't see the email. The eSIM can be installed immediately after receiving the QR code.
Physical SIM cards are currently only available for delivery within Australia via Australia Post. Standard delivery takes 2–4 business days, and express delivery takes 1–2 business days. All orders include a tracking number sent to your email once dispatched. For international customers, we recommend our eSIM products which are delivered instantly via email.
Once your order is shipped via Australia Post, you will receive an email with a tracking number and a link to the Australia Post tracking page. You can also check your order status by logging into your account on our website and visiting the "My Orders" section.
If your tracking shows no updates for more than 10 business days, please contact our support team. We will investigate with Australia Post and either resend the item at no cost or issue a full refund. We recommend contacting us as soon as you notice a delivery issue.
Unfortunately, once an eSIM has been activated (installed and connected to a network), it cannot be returned or refunded. This is because the data plan is tied to the eSIM profile once activated. We recommend reviewing the plan details and coverage information before activating. If you experience technical issues with an activated eSIM, our support team will work to resolve them.
Questions about shipping?
We're here to help
Our support team is available 24/7 to help with delivery inquiries, returns, and order tracking.