USA & Hawaii Prepaid Travel SIM Card Unlimited Data and Calls - T-Mobile

📖 User Manual

1. We ship all SIM cards inactive with activation instructions.
2. Once your order has arrived,Please scan the QR code provided in the instructions to submit your SIM Number and your arrival date.
3. Your SIM Card will automatically activate based on the Activation Date you provide before checkout. If you buy multiple SIM cards, you'll need to add in the Activation Date for each SIM.

📱Install Your new SIM card

After you have landed, please insert the SIM card into your device.

🔧 Setting Your new SIM card

• Set New SIM card as primary Data source.
• Disable Auto Data Switching.
• Enable SIM and turn on Data Roaming.
• Turn on Aeroplane Mode,then turn off Aeroplane Mode.

Simple, fast, and ready for your travels!

💡Please note steps may vary for difference devices.

Things to know

• Check your mobile phone is compatible with T-Mobile here.
• View T-Mobile's Network Coverage map here
• This SIM card does NOT work on iPads, Tablets, or any other data-only devices (it is NOT a Data SIM card).
• Please ensure you submit the activation request at least 3 days prior to your arrival date (in local time), to give us enough time to complete the activation request prior to your arrival.
• Any changes to the activation date, will need requested at least 3 days prior to your original arrival date, so we can change the commencement date of your service.
• Please activate your SIM card within 6 months of purchase.
• Please note that your T-Mobile Travel SIM will be activated at 8am Pacific Standard Time (PST) on your arrival date.
• No hotspot in Canada & Mexico
• Data prioritisation rules apply. During peak hours, a small fraction of customers using >50GB/mo. may notice reduced speeds.
• Android phones from Huawei, Oppo, Vivo, Xiaomi and other Chinese phone brands may not be compatible with the T-Mobile network.
• If your phone model is not listed above, please contact us at hello@globalstarlink.com.au  and we can check whether your phone is compatible with this SIM card. 
• Or you can choose our roaming card products. Click Here

Is my device compatible?

This SIM card will work with any unlocked mobile phone compatible with the T-Mobile network.

"Unlocked" means your phone isn't restricted to your Australian carrier (e.g., Telstra, Optus or Vodafone AU). If you're unsure, the best way to check is to contact your Australian network provider directly.

Below is a list of phones compatible with the T-Mobile network:

iPhone Models:

• iPhone 6, 6 Plus, SE, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X, Xr, Xs, Xs Max, 11, 11 Pro, 12, 12 Pro, and newer models

Samsung S Series Models:

• Galaxy S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+, Note 5, Note 8, Note 9, S10e, S10, S10+, S20, S20+, S20 Ultra 5G, S21, S21 5G, and S21+ 5G

Google Models:

• Nexus 6P, Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 4, and newer models

Huawei Models:

• Mate 8, Mate 9, Mate 10 Pro, P20 Pro, P30, P30 Pro, P40, P40 Pro

OnePlus Models:

• 5, 5T, 6, 7

If your phone model isn't listed above, please contact us at hello@globalstarlink.com.au for further assistance.

📦 Shipping

• We offer both standard and express delivery within Australia, using Australia Post.
• We aim to dispatch all orders within 24 hours of payment being received.

General Delivery Information:

• Orders are dispatched during business hours Monday to Friday (excluding public holidays)
• Orders placed before 12pm (AEST) will be dispatched on the same day (excluding weekends and public holidays).
• Orders placed after 12pm (AEST) will be dispatched the following business day.
• Local pick up is available Monday to Friday between 10am - 4pm.
• eSIM orders will be sent out within 24 hours of order placement.

Once the order is lodged with Australia Post we have no control over delivery times. For information regarding delivery and estimated delivery times please visit www.auspost.com.au.

• All Standard Delivery and Express Post delivery options will include a tracking number to enable you to track your order here http://auspost.com.au/track/track.html.
• For Standard Delivery, please allow up to 3-9 business days from the date the order is dispatched before contacting us. This allows for any unforeseen delays with Australia Post.
• For Express Post, please allow up to 1-3 business days from the date the order is dispatched before contacting us. This allows for any unforeseen delays with Australia Post.

🚚 Returns

• We are happy to accept returns within one day of order received. No questions asked.
• The buyer is responsible to return the item to us for inspection or provide evidence of their claim.
• We reserve the right to either issue a replacement or refund the purchaser.
• Please note that we do NOT provide a return service for situations which includes but are not limited to: incorrect size selection and misuse.
• No return or refunds if the eSIM card has already been activated.
• Global Starlink may elect to charge a restocking fee of 20% of the value of the item for any change of mind or incorrect choice purchases, and this will be deducted from the refund amount.
• Any refunds will be processed minus a transaction fee depending on your payment method:
  - Credit Card:
  Domestic: 1.75% + $0.30 AUD
  International: 2.9% + $0.30 AUD
  - PayPal:
  Domestic: 2.6% + $0.30 AUD
  International: 3.6% + overseas currency fee (max. $1 AUD equivalent).
• If you experience any issues during your travels, we aim to resolve them as quickly as possible within business hours. Please allow us to respond before making alternative arrangements. If you purchase a SIM card from another provider without giving us a chance to assist you first, we may not be able to offer a refund.
• For further information, please see our Returns Policy here.