Plan Overview
Key details about this plan
Plan Overview
OPTION 1
Plan: 8GB + Unlimited calls and text in Europe
Data: 8GB in Europe in 4G+/LTE
Calls: Unlimited calls in Europe and 30 mins calls from Europe to Worldwide
SMS: Unlimited text in Europe and 200 texts from Europe to WorldwideOPTION 2
Plan: 20GB + Unlimited calls and text in Europe
Data: 20GB in Europe in 4G+/LTE
Calls: Unlimited calls in Europe and 120 mins calls from Europe to Worldwide
SMS: Unlimited text in Europe and 1000 texts from Europe to Worldwide
Speed: 5G / 4G Lte
Phone Number: French Phone number
Coverage: 47 countries
Compatibility: Unlocked SIM compatible devices
Hotspot/Tethering: Yes
Network: Orange France Network
Recharges: Yes
ID Requirement: None
Delivery: Australia Post
Validity: 14 Days
When to install: Upon arrival at your destination
Activation: Plug-in-Play
What else is included:
French phone number with Orange France
Initial credit valid for 14 days from activation
Hotspot/tethering allowed
No usage limitations (videos, apps, etc)
Usable on any device (including phones, tablets, hotspots)
Roaming Countries
Outside EU (Calls & Data): UK, Faeroe islands, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Norway, Switzerland
EU countries (Calls & Data): Andorra, Azores, Aland islands, Austria, Balearic Islands, Belgium, Canary islands, Cyprus, Corfu, Crete, the Cyclades, Croatia, Czech Republic, Denmark, Estonia, Finland, France mainland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Rhodes, Romania, Spain, San Marino, Sardinia, Sicily, Slovakia, Slovenia, Sweden, Vatican
Frequently Asked Questions
Everything you need to know
The Orange France SIM is easy to activate with no registration needed. When you arrive in your destination country, just insert the SIM into your phone, turn on data roaming, and it will connect to the local network to activate your plan. The 14-day service period starts immediately. Activation usually takes only a few minutes, but in some cases, it may take up to 30 minutes.
If you bought a physical SIM card, we advise you to insert it in your device only when arrived at destination as it might activate in your home country and start deducing your credit validity period.
Orange France SIMs can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.
To activate your Orange France SIM Card, insert the SIM card into your device and turn on data roaming. The SIM will connect to a network, starting your 14 days of service. This SIM will activate in any of the included 47 roaming countries, so please only insert it when you are ready to use it.
Please note, you will need to have both MOBILE DATA and DATA ROAMING ENABLED/TURNED ON on your mobile phone to use the service.
How do I turn on Mobile Data?iOS*
Settings > Mobile > Mobile Data > select your new Orange France SIM Card
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Settings > Network & internet > Mobile network > tap Mobile data > select your new Orange France SIM CardHow do I turn on Data Roaming?
iOS
Settings > Mobile > under SIMs go to your new Orange France SIM Card > check 'Data Roaming' is switched ON
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Default APN settings are automatically set on most recent smartphone models after inserting the SIM card.
To manually set up APN settings, use the following configuration:
APN Name: Orange (This is for Android devices only and can be set to anything)
APN: orange
Username: (Leave Blank)
Password: (
Orange France SIM cards come with a French phone number. After inserting your Orange France SIM card, you will receive a welcome message with your new phone number. Alternatively, you can dial *144# to find out.
Please note: You cannot find out your phone number until the SIM card is activated. Before checking your calls and data balance, you will need to register your Orange France SIM Card to the Orange France website: https://travel.orange.com/en/sim-card-registration/. Once registered you can log in here: https://travel.orange.com/en/login to check your balance, view your usage history, and recharge your data by logging into your Orange France account at any time. You can also manage your mobile account by downloading the Orange France app from your app store. To download the Orange France app, you'll need to change your app store location to Europe to enable the download.Alternatively, you can also dial *123# which will provide you with information about your remaining calls and data balance. Yes, you'll need to registered Orange France account via website or download the Orange France app (detail instructions provided above" alt="">
You can top up your SIM/eSIM online on our travel.orange.com website with no limit.
Within France: Simply dial any French mobile or landline number without the need for additional prefix code.
Outside France: + (Country Code) (Area Code) (Number)
For example, Dial +39 01 234 5678 (to call an Italian number from France)
Please note:
1. Only standard mobile and landline numbers are included in your travel SIM plan.
The Orange France SIM does include international calling to countries outside of the EU, however the minutes are limited to what is included in the plan purchased (e.g. 30mins or 120mins). We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.
Your family and friends can call and message you on your Orange France phone number with the prefix +33. (Please note that standard international call and text rates may apply depending on their Australian phone plan.)
Yes, however, hotspot / data tethering are only available in the EU countries and UK.
In France, the Orange France SIMs use their own network infrastructure.
When you are outside of France, Orange France partners with different service providers in the roaming countries. Typically, the SIM will automatically connect to the best available network according to your location. In some cases, if you feel you are not getting the best network coverage, you may also try to manually select the available network in your phone settings.
You can recharge your Orange France SIM via your Orange account. Register your Orange account on the website or download the Orange France App to recharge after 14 days. (
Several reasons can cause your SIM card or your eSIM to expire:
You have used all your credit or the validity date of the plan has expired : you can recharge your SIM here https://travel.orange.com/en/top-up/ by choosing the offer that fits your needs.
You have not registered your SIM card within 14 days : it cannot be reactivated due to French law. You need to buy a new SIM card or eSIM.
You have not used your SIM for more than 6 months after the end of validity of the last plan : it cannot be reactivated. You need to buy a new SIM card or eSIM.
If you experience issues with our SIM card while overseas, we will make every effort to assist you:
Self-service: Visit gstarlink.com/pages/faq.
Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)
Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day.
To expedite the process, please include the following information in your email for us to investigate further:
- Order Number (or SIM number)
- Your current location
- Your French phone number received in the welcome message
- Make and model of your phone
- Screenshots of any error messages you are receiving
- Any other information about the issue that you think will help us assist you in resolving the issue.
4. Contact Orange France customer service: The best way to get in touch with Orange France is by calling:
3900 which is free from any Orange France SIM card (available 24/7).
+33 9 69 36 39 00 from any other phone
Alternatively, you can use the Live Chat function to chat with Orange France customer service: Go to https://support.travel.orange.com/hc/en-us, and click on "Support".
Troubleshooting
Quick fixes for common issues
As soon as you insert your SIM card into your cell phone in a covered country, it will connect directly to the best local network.
If this is not the case, please check the following points:
Make sure you have enabled data roaming on your phone.
iPhone:
Settings > Mobile data > Mobile data options > Enable data roaming.
Android:
Settings > SIM card and mobile data > Select SIM card > Enable data roaming.-
Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.
Check that the APN settings are correct
My SIM or my eSIM is connected to a network but I cannot access the InternetIf you are unable to access the Internet, check that the APN settings are correct. For Orange Holiday Europe or Orange Holiday World offers, the apn is as follows:
Access point name (or APN): orange
User name: (Leave Blank)
Password: (Leave Blank)
