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Returns & Refund Policy

We want you to be completely satisfied with your purchase. Here's everything you need to know about returns and refunds.

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30-Day Window
Request a return within 30 days of delivery
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20% Restocking Fee
Applies to change-of-mind returns
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Faulty? Full Refund
Defective items refunded at no cost to you
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Return Requirements

You have 30 days from delivery to request a return. To qualify, your item must meet these requirements:

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Unused & Original Condition
Item must be unopened with original packaging intact
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Valid Expiry Date
At least 3 months remaining before expiry
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Not Activated
eSIM/SIM must not be activated or past activation date
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Proof of Purchase
Original receipt or order confirmation required
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Return Fees & Deductions

A 20% restocking fee applies to all change-of-mind returns, including eSIM purchases. Transaction fees will also be deducted based on your payment method.

Payment MethodDomesticInternational
Credit Card1.75% + $0.303.25% + $0.30 + 2% conversion
PayPal2.6% + $0.303.6% + $1.00 + 4% conversion
info Original shipping costs are non-refundable unless free shipping was specified on your order.
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eSIM Return Policy

Due to the digital nature of eSIMs, refunds cannot be provided if:

  • close The eSIM profile has been deleted after installation
  • close The QR code or redemption code has been generated
  • close The activation process has been initiated
  • close Your device is not eSIM compatible (despite confirmation during purchase)
  • close For Orange eSIMs: PIN not entered during setup, making QR code invalid
lightbulb Good news: If the eSIM hasn't been generated and you purchased the wrong product, contact us immediately. We'll process a refund minus the 20% restocking fee and transaction fees.
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Faulty or Damaged Products

Inspect your purchase immediately upon receipt. If your item is defective, damaged, or incorrect — contact us immediately. We'll arrange a replacement or full refund at no cost to you.

flight Travelling overseas? If you're experiencing issues with your SIM/eSIM, please contact us before purchasing a replacement elsewhere. We need to investigate the issue first to process any refund.
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Items We Cannot Accept

  • do_not_disturb_on Sale items
  • do_not_disturb_on Gift cards
  • do_not_disturb_on Activated SIM cards (unless faulty — contact us for assistance)
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How to Return Your Item

Contact Us
Email hello@globalstarlink.com.au with your order number and reason for return.
Get Approval
We'll provide return instructions and address (or invite you to return in-store).
Ship Your Return
Send the item to: Global Starlink, RMA# (Your Order Number), Shop 4, 198 Harbour Esplanade, Docklands VIC 3008, Australia.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund to the original payment method.
local_shipping Australian customers: You may write "Return to Sender" on the unopened envelope to return items free of charge. Otherwise, return shipping costs are not covered.
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Additional Information

Exchanges: We don't offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

Compensation: We're unable to offer compensation beyond a full refund. If an issue is our fault and we can't resolve it, we'll honour our suppliers' policies and absorb all related losses.

Important: Please notify us of any issues as soon as possible, not after the service has ended.

Need Help with a Return?

Our team is here to make the process as smooth as possible. Contact us and we'll guide you through it.

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