100% Money Back Guarentee Policy
At Global Starlink, we stand by our service with a 100% Money-Back Guarantee. If for any reason your SIM isn't functioning as expected, we'll promptly refund your purchase.
To ensure a smooth process, please download the respective SIM User Guide and reach out to us through our Live Chat, WhatsApp, or email us at hello@globalstarlink.com.au for assistance if you encounter any issues.
Exceptions to Money-Back Guarantee
While we're committed to resolving any product issues, please connect with us to initiate the refund process.
Our Refund Policy outlines specific scenarios not covered by our 100% Money-Back Guarantee.
Cancelled Trips
Understanding the uncertainties in global travel, if your trip is cancelled, we offer store credit for your next purchase or a refund as part of our money-back guarantee.
In case of trip cancellations, contact us through Live Chat, WhatsApp, or email at hello@globalstarlink.com.au for guidance on obtaining store credit or a refund.
Refund Timeline
Upon confirmation and processing of your refund through hello@globalstarlink.com.au, expect the refund to reflect in your payment account within 3-5 business days.
Our Commitment
Our customers are our priority, and we value your feedback.
We pledge to:
- Honor our money-back guarantee with your cooperation, seeking to improve our services based on your experience.
- Strive to rectify any issues, prioritising a positive customer experience.
Reason for Our Guarantee
Manufacturing and network glitches can occur. Our money-back guarantee safeguards customers from faulty SIMs, ensuring no one is left dissatisfied.
Your cooperation in contacting us, especially while abroad (via Wi-Fi if the SIM won't connect), is crucial to process your refund.
Read More about Our Policies
Returns Policy: If your flight is cancelled due to COVID-19, we offer store credit with no expiration date. If you've purchased the wrong SIM or wish to return it unopened with at least 3 months before expiry, contact us for a full refund or store credit.
Locked Devices Overseas: Our SIMs function only in unlocked phones. If your device is locked, contact your network provider to unlock it to use our SIM.
SIM Arrival Before Departure: In case your SIM doesn't arrive in time, we offer a full refund upon return, provided you contact us upon your return.
