100% Money Back Guarentee Policy
At Global Starlink, we stand by our service with a 100% Money-Back Guarantee. If for any reason your SIM isn't functioning as expected, we'll promptly refund your purchase.
To ensure a smooth process, please download the respective SIM User Guide and reach out to us through our Live Chat, WhatsApp, or email us at hello@globalstarlink.com.au for assistance if you encounter any issues.
Exceptions to Money-Back Guarantee
While we're committed to resolving any product issues, please connect with us to initiate the refund process.
Our Refund Policy outlines specific scenarios not covered by our 100% Money-Back Guarantee.
Cancelled Trips
Understanding the uncertainties in global travel, if your trip is cancelled, we offer store credit for your next purchase or a refund as part of our money-back guarantee.
In case of trip cancellations, contact us through Live Chat, WhatsApp, or email at hello@globalstarlink.com.au for guidance on obtaining store credit or a refund.
Refund Timeline
Upon confirmation and processing of your refund through hello@globalstarlink.com.au, expect the refund to reflect in your payment account within 3-5 business days.
Our Commitment
Our customers are our priority, and we value your feedback.
We pledge to:
Reason for Our Guarantee
Manufacturing and network glitches can occur. Our money-back guarantee safeguards customers from faulty SIMs, ensuring no one is left dissatisfied.
Your cooperation in contacting us, especially while abroad (via Wi-Fi if the SIM won't connect), is crucial to process your refund.
Read More about Our Policies
Returns Policy: If your flight is cancelled due to COVID-19, we offer store credit with no expiration date. If you've purchased the wrong SIM or wish to return it unopened with at least 3 months before expiry, contact us for a full refund or store credit.
Locked Devices Overseas: Our SIMs function only in unlocked phones. If your device is locked, contact your network provider to unlock it to use our SIM.
SIM Arrival Before Departure: In case your SIM doesn't arrive in time, we offer a full refund upon return, provided you contact us upon your return.
Einfach zu installieren, gutes Netz, alles perfekt
Our UK and Europe plan was great. Worked in every country we visited and easy to activate.
The SIM card worked very well in Europe. But in UK, it worked not as good as in Europe area. In some areas of UK sometimes the signal was very weak, even in London centre area.
Keeps you up to date and allows you to navigate, buy online tickets and play your games. Excellent.
Had good coverage, very nice customer service. Highly recommend.
