Canada Prepaid Travel SIM Card - AT&T

• Check your mobile phone is compatible with AT&T by checking your Device here and your IMEI number here.
• This SIM card does NOT work on iPads, Tablets, or any other data-only devices (it is NOT a Data SIM card).
• Please ensure you submit the activation request at least 3 days prior to your arrival date (in local time), to give us enough time to complete the activation request prior to your arrival.
• Any changes to the activation date, will need requested at least 3 days prior to your original arrival date, so we can change the commencement date of your service.
• Please activate your SIM card within 6 months of purchase.
• Please note that your AT&T Travel SIM will be activated at 8am Pacific Standard Time (PST) on your arrival date.
• No hotspot/tethering
• Data prioritisation rules apply. During peak hours, a small fraction of customers using >50GB/mo. may notice reduced speeds.
• * For Canada, customers may experience reduced data speeds of 512kbps while using their service.
• If you purchase a mobile phone in mainland China, like Huawei, Oppo, Vivo, Xiaomi and other Chinese phone brands may not be compatible with the AT&T network.

This SIM card will work with any unlocked mobile phone compatible with the AT&T network.

"Unlocked" means your phone isn't restricted to your Australian carrier (e.g., Telstra, Optus or Vodafone AU). If you're unsure, the best way to check is to contact your Australian network provider directly.

Below is a list of phones compatible with the AT&T network:

iPhone Models:

• iPhone 6, 6 Plus, SE, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X, Xr, Xs, Xs Max, 11, 11 Pro, 12, 12 Pro, and newer models

* Samsung S Series Models:

• Galaxy S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+, Note 5, Note 8, Note 9, S10e, S10, S10+, S20, S20+, S20 Ultra 5G, S21, S21 5G, and S21+ 5G

* Google Models:

• Nexus 6P, Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 4, and newer models

* Huawei Models:

• Mate 8, Mate 9, Mate 10 Pro, P20 Pro, P30, P30 Pro, P40, P40 Pro

* OnePlus Models:

• 5, 5T, 6, 7

If your phone model isn't listed above please see the full list here, or please contact us at hello@globalstarlink.com.au for further assistance.

How to Activate this SIM Card? 

• We ship all SIM cards inactive with activation instructions.
• Once your order has arrived, scan the QR code provided in the instructions to submit your ICCID and your arrival date.
• After you have landed insert the SIM card into your device.
• Check your Mobile Settings to make sure that your AT&T SIM card has been selected for your Default Voice Line and Mobile Data.
• Please note steps may vary for difference devices.

Shipping

• We offer both standard and express delivery within Australia, using Australia Post.
• We aim to dispatch all orders within 24 hours of payment being received.

General Delivery Information:

• Orders are dispatched during business hours Monday to Friday (excluding public holidays)
• Orders placed before 12pm (AEST) will be dispatched on the same day (excluding weekends and public holidays).
• Orders placed after 12pm (AEST) will be dispatched the following business day.
• Local pick up is available Monday to Friday between 10am - 4pm.
• eSIM orders will be sent out within 24 hours of order placement.

Once the order is lodged with Australia Post we have no control over delivery times. For information regarding delivery and estimated delivery times please visit www.auspost.com.au.

• All Standard Delivery and Express Post delivery options will include a tracking number to enable you to track your order here http://auspost.com.au/track/track.html.
• For Standard Delivery, please allow up to 3-9 business days from the date the order is dispatched before contacting us. This allows for any unforeseen delays with Australia Post.
• For Express Post, please allow up to 1-3 business days from the date the order is dispatched before contacting us. This allows for any unforeseen delays with Australia Post.

Returns

• We are happy to accept returns within one day of order received. No questions asked.
• The buyer is responsible to return the item to us for inspection or provide evidence of their claim.
• We reserve the right to either issue a replacement or refund the purchaser.
• Please note that we do NOT provide a return service for situations which includes but are not limited to: incorrect size selection and misuse.
• No return or refunds if the eSIM card has already been activated.
• Global Starlink may elect to charge a restocking fee of 20% of the value of the item for any change of mind or incorrect choice purchases, and this will be deducted from the refund amount.
• Any refunds will be processed minus a transaction fee depending on your payment method:
  - Credit Card:
  Domestic: 1.75% + $0.30 AUD
  International: 2.9% + $0.30 AUD
  - PayPal:
  Domestic: 2.6% + $0.30 AUD
  International: 3.6% + overseas currency fee (max. $1 AUD equivalent).
• If you experience any issues during your travels, we aim to resolve them as quickly as possible within business hours. Please allow us to respond before making alternative arrangements. If you purchase a SIM card from another provider without giving us a chance to assist you first, we may not be able to offer a refund.
• For further information, please see our Returns Policy here.