Movistar Spain Travel SIM Card User Guide
What's included?
- 40GB / 80GB / 140GB (includes 6GB / 8GB / 11GB Roaming Data) Data in Spain
- 6GB / 8GB / 11GB Roaming Data in 30 EU and other Countries
- Hotspot/Tethering Allowed in EU and UK
- Unlimited calls to Spanish mobiles and standard landlines (minutes within/between UK and EU countries varies upon the plan purchased)
- No SMS within the EU and UK
- SIM Card comes with a Spanish phone number
- 28 Days of service from activation
- No Incoming call charges from any country
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EU countries (Calls & Data): Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Outside EU (Data Only): UK, Iceland, Liechtenstein and Norway.
What do I need to do before I depart?
The Movistar SIM Card is easy to activate. Please register your Arrival Date here: https://www.globalstarlink.com.au/pages/activate. Once completed, your request will be processed within 24 hours. You will receive a confirmation email once we have completed the request. Your 28 days of service will commence from the Arrival Date provided.
In order to activate your SIM card, we require passport information to complete the activation (Given Name(s), Last Name, Nationality, Passport Number, Date of Birth and Gender (no passport photos are required)).
* Disclaimer: All personal information collected during the SIM card registration process is solely for the purpose of complying with legal requirements and ensuring proper identification. We are committed to safeguarding your privacy, and we assure you that your information will not be used, kept, or stored for any other purpose.
Is my device compatible to use this Movistar SIM Card?
Movistar SIM Cards can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.
How do I activate this Movistar SIM Card?
After you have completed your activation request you will receive a confirmation email that your activation request has been processed. Please note we usually activate your SIM card 1 day prior to the arrival date set for the activation request.
Once you have arrived at your destination, insert the SIM card into your device and dial 22661 to complete the plan activation. Once the automated message in Spanish is complete, you can end the call (this is free from your Movistar SIM card).
DO NOT throw away the SIM Card. You need the PIN & PUK code on the actual SIM Card every time you restart your phone. We highly recommend you take a photo of the physical SIM Card.
Please note, you will need to have both MOBILE DATA and DATA ROAMING ENABLED/TURNED ON on your mobile phone to use the service.
How do I turn on Mobile Data?
iOS
Settings > Mobile > Mobile Data > select your new Movistar SIM Card
Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new Movistar SIM Card
Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new Movistar SIM Card
How do I turn on Data Roaming?
iOS
Settings > Mobile > under SIMs go to your new Movistar SIM Card > check 'Data Roaming' is switched ON
Android
Settings > Connections > Mobile networks > check Data Roaming is switched ON
Pixel
Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your new Movistar SIM Card
How do I find my SIM Card Number?
What is the Data APN Settings for this SIM card?
Default APN settings are automatically set on most recent smartphone models after inserting the SIM card.
To manually set up APN settings, use the following configuration:
APN Name: Movistar ES (This is for Android devices only and can be set to anything)
APN: movistar.es
Username: MOVISTAR
Password: MOVISTAR
What will my new phone number be?
Your Movistar SIM Card come with a Spanish phone number. Upon arrival, once your SIM is connected to the network, you will receive a welcome message from 1004 with your new phone number.
Please note: You cannot find out your phone number until the SIM card is activated.
How do I check my Movistar call and data balance?
- To avoid unnecessary balance deductions, we recommend that you use the data usage history feature on your mobile phone to check your data usage, as the Movistar data balance inquiry service via dialling code incurs a fee.
- Settings > Mobile > Scroll to find Current Period Roaming
- Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown.
Can I recharge my SIM card?
Please note that the Movistar Travel SIM card you purchased is for single-use only and cannot be recharged. If your travel duration is longer than 28 days, we recommend purchasing multiple SIM cards and selecting different activation dates to suit your needs.
How do I make calls/texts?
Within Spain: Simply dial any Spanish mobile or landline number without the need for additional prefix code.
Outside Spain: + (Country Code) (Area Code) (Number)
For example, Dial +39 01 234 5678 (to call an Italian number from France)
Please note:
1. Only standard mobile and landline numbers are included in your travel SIM plan.
2. Press and hold '0' on the dial pad to get the '+' sign.
Can I make calls to Australia using this SIM card?
Unfortunately, the Movistar SIM Card does not include international calling to countries outside of the EU. We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.
How do my family and friends call and message me?
Your family and friends can call and message you on your Spanish phone number with the prefix +34. (Please note that standard international call and text rates may apply depending on their Australian phone plan.)
Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.
Can I use my phone as a hotspot or tethering device?
Yes, however, hotspot / data tethering are only available in the 30 EU countries and UK countries.
Which network carriers does this SIM connect to in different countries?
In Spain, Movistar SIM Cards use their own network infrastructure.
When you are outside of the Spain, Movistar Spain partners with different service providers in the roaming countries. Typically, the SIM will automatically connect to the best available network according to your location. In some cases, if you feel you are not getting the best network coverage, you may also try to manually select the available network in your phone settings.
Unfortunately, we do not have a list of service providers that Movistar is partnering with in each country. If you require a specific network service provider in a particular country, you may want to explore our other Europe travel SIMs.
What happens if I am travelling for longer than 28 Days?
Please note that the Movistar SIM card you purchased is for single-use only and cannot be recharged. If your travel duration is longer than 28 days, we recommend purchasing multiple SIM cards and selecting different activation dates to suit your needs. (Please note that your phone number changes when activating new SIMs.)
If I have trouble with the SIM while I'm overseas, what should I do?
If you experience issues with our SIM card while overseas, we will make every effort to assist you:
1. Self-service: Visit www.globalstarlink.com.au/pages/faq.
2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)
3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day.
To expedite the process, please include the following information in your email for us to investigate further:
- Order Number (or SIM number)
- Your current location
- Your Spanish phone number received in the welcome message
- Make and model of your phone
- Screenshots of any error messages you are receiving
- Any other information about the issue that you think will help us assist you in resolving the issue.
4. Contact Movistar customer service: The best way to get in touch with Movistar is calling 1004. It's free from any Movistar phone. Please note however, Movistar Customer Service line primarily operates in Spanish. While some representatives may have limited proficiency in English, it's generally advisable to seek assistance from a Spanish-speaking individual or to use translation services if you're not fluent in Spanish.
