Bouygues Telecom France eSIM: Complete Guide

Before you depart, please make sure you have:

Step 1. Checked your device's eSIM compatibility

Note: To check if your device supports eSIM, please dial #06#. If a 32-digit EID number appears on your screen, your device supports eSIM.Step 2.* Checked your device is unlocked

Step 3. Registered your Arrival Date via our website here.

To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours.

If you're not sure when you'll be traveling, you can register your dates later.

It's best to do this at least one day before you travel to ensure a smooth activation process.*

The eSIM QR code is valid for the timeframe specified in your confirmation email. If you are traveling within this timeframe, no changes need to be made to your activation date. If you are traveling outside of this timeframe, please email us at hello@globalstarlink.com.au for further assistance.

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

eBay:* 12-34567-89123

Global Starlink: #INV1234GS

Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.

To Activate your eSIM, please use the following step:

Step 1. Go to device settings and scan the QR code to install your QR code

iOS*

Settings > Mobile > under SIMs, select add eSIM > scan the QR code

Pixel

Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.

Once you have arrived in Europe, please use the following steps:

Step 1. Turn your eSIM ‘ON’

iOS*

Settings > Mobile > under SIMs go to your new Europe eSIM > toggle the switch for 'Turn on this Line' to ON

Step 2. Change your Mobile Data to your new Europe eSIM

iOS

Settings > Mobile > Mobile Data > select your new Europe eSIM

Step 3. Check your Data Roaming is turned ON

iOS

Settings > Mobile > under SIMs go to your new Europe eSIM > check 'Data Roaming' is switched ON

Pixel

Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your Europe eSIMStep 4. Check your APN settings the following:

APN Name: mmsbouygtel.com

APN Username: (Leave Blank)

APN Password: (Leave Blank)

iOS

Settings > Mobile > select your new Europe eSIM > Mobile Data Network > APN details will be listed

Your new phone number is a French number and will be sent to you in a welcome message once you’ve arrived at your destination and your eSIM is active. To receive calls while overseas, ensure the caller uses the French country code (+33) followed by your number.

Please note you cannot find out your phone number until the eSIM is activated.

You will receive automated text updates showing the percentage of your data used. Additionally, you can monitor your data balance through the Bouygues app or website. To use the app or website, you'll need to register with your phone number and provide identification.

Yes, you can recharge your eSIM if you run out of data. Additional data can be purchased through the Bouygues app or website once you are registered. Simply log in with your phone number and follow the steps to top up your data.

Which countries does this eSIM work in?-

EU countries (Calls & Data): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands), Estonia, Finland (including Åland Islands), France, Germany, Greece (including Corfu, Crete, Cyclades, and Rhodes Island), Hungary, Ireland, Italy (including Sardinia and Sicily), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Azores and Madeira), Romania, Slovakia, Slovenia, Spain (including Balearic Islands and Canary Islands), and Sweden.

Non-EU countries (Calls & Data): Andorra, Iceland, Liechtenstein, Norway, United Kingdom (including England, Scotland, Wales, Northern Ireland, Isle of Man, Isle of Wight, Gibraltar, Guernsey, and Jersey), and Vatican City.

Your family and friends can call and message you on your French phone number with the prefix +33. (Please note that standard international call and text rates may apply depending on their Australian phone plan.)

Within France: Simply dial any French mobile or landline number without the need for additional prefix code.

Outside of France: To make calls or send texts to any number, you will need to use the country code (e.g., +44 for the UK, +49 for Germany). Calls to other countries may be covered by the included international credit or minutes, depending on your plan. Be sure to check your available international minutes.

If you are travelling beyond the service days you purchased, your eSIM will no longer be active once the service period ends. To continue using the eSIM, you will need to recharge or purchase a new plan. You can recharge through the Bouygues app or website, once registered, to extend your service.

If you experience issues with our SIM card while overseas, we will make every effort to assist you:

1. Self-service: Visit gstarlink.com/pages/faq.

2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)

3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day.

To expedite the process, please include the following information in your email for us to investigate further:

• Order Number (or SIM number)
• Your current location
• Your Spanish phone number received in the welcome message
• Make and model of your phone
• Screenshots of any error messages you are receiving
• Any other information about the issue that you think will help us assist you in resolving the issue.

- Please attach a screenshot of your mobile network settings, your APN settings with the WiFi turned off and your mobile data turned on, and a screen shot of your data balance.

**We will need all of the above information in order to help get you up and running as quickly as possible!