Privacy Policy

If you have questions about our privacy practices or would like to make a complaint, please contact us by email at hello@globalstarlink.com.au or by mail:

Shop 4, 198 Harbour Esplanade, Docklands VIC 3008, Australia

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

• arrow_right Purpose: To load the Site accurately and perform analytics to optimise our Site.
• arrow_right Collected: Browser version, IP address, time zone, cookie info, pages viewed, search terms.
• arrow_right Shared with: Shopify (our processor).

Order Information

• arrow_right Purpose: To fulfill orders, process payments, arrange shipping, and communicate with you.
• arrow_right Collected: Name, billing/shipping address, payment information, email, phone number.
• arrow_right Shared with: Shopify (our processor).

Customer Support Information

• arrow_right Purpose: To assist you with inquiries and concerns regarding our products and services.
• arrow_right Collected: Name, email, phone number, and details related to your inquiry.

The Site is not intended for individuals under 18 years old. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example, we use Shopify to power our online store.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information, or to otherwise protect our rights.

We may use your Personal Information to deliver targeted advertisements or marketing communications we believe may be of interest to you, using services from Google Ads, Amazon, and eBay.

You can opt out of targeted advertising:

• arrow_right Google Ads Preferences
• arrow_right Amazon Advertising Preferences
• arrow_right eBay AdChoice Preferences
• arrow_right DAA Opt-out Portal

EEA Residents (GDPR): You have the right to access, port, correct, update, or erase your Personal Information. Your data is initially processed in Ireland and may be transferred outside Europe for storage.

California Residents (CCPA): You have the right to access your Personal Information (Right to Know), port it to a new service, and ask that it be corrected, updated, or erased.

To exercise these rights, please contact us.

Lawful Bases for Processing (GDPR):

• check Your explicit consent
• check Performance of contract (e.g., processing purchases)
• check Compliance with legal obligations
• check Protection of vital interests
• check Legitimate interests (customer service, marketing)

We use cookies to optimise your experience on our Site. Cookies make your browsing better by remembering your actions and preferences.

Essential Cookies — Required for store functionality (cart, checkout, login sessions).

Analytics Cookies — Help us understand how visitors use our Site (landing pages, referrals, visit frequency).

Retention: When you place an order, we retain your Personal Information for our records unless you ask us to erase it or as required by applicable law.

Do Not Track: We do not alter our data collection practices when we detect a "Do Not Track" signal from your browser.

Changes: We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

If you are dissatisfied with our response to your complaint, you have the right to escalate your concern to the Office of the Australian Information Commissioner (OAIC):

Last updated: 28/03/2024