EE UK Prepaid SIM Card User Guide

What's included?

• 50GB (25GB Standard + 25GB Bonus) Data in UK
• Unlimited Calls and SMS to UK mobiles and standard landlines.
  (Please note: Unlimited minutes are to UK mobile numbers starting with 07 or UK landlines starting with 01 or 02. Does not include calls to UK landlines starting with 03, 08, or 09, Premium Rate Numbers, Non-geographical numbers, MMS (Multimedia Messaging Service) or International calls and SMS)
• SIM Card comes with a UK phone number (Please note: This SIM card can only be used in mobile phones and NOT in any data-only devices such as iPads, tablets, WiFi dongles, and MiFi devices)
• 30 Days of service from activation
• No Incoming call charges from any country
  
  

What do I need to do before I depart? 

The EE UK SIM is easy to activate with no registration needed. When you arrive in the UK, just insert the SIM into your phone, and it will connect to the local network to activate your plan. The 30-day service period starts immediately. Activation usually takes only a few minutes, but in some cases, it may take up to 30 minutes.

Is my device compatible to use this EE UK Prepaid SIM Card?

EE UK SIMs can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.

What do I need to do when I arrive at my destination?

Once you have arrived at your destination, you will need to have MOBILE DATA ENABLED/TURNED ON on your mobile phone to use the service.

How do I turn on Mobile Data?

iOS
Settings > Mobile > Mobile Data > select your new EE SIM Card

Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new EE SIM Card

Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new EE SIM Card

What is the Data APN Settings for this SIM card?

Default APN settings are automatically set on most recent smartphone models after inserting the SIM card.

To manually set up APN settings, use the following configuration:

APN Name: ee (This is for Android devices only and can be set to anything)

APN: everywhere

Username: (Leave Blank)

Password: (Leave Blank)

What will my new phone number be?

EE UK SIMs come with a UK phone number. After inserting your EE UK SIM, you will receive a welcome message with your new phone number.

Please note: You cannot find out your phone number until the SIM card is activated. Please only insert it when you are ready to use it.

How do I check my EE UK call and data balance?

To check your calls and data balance, visit the EE UK website at https://ee.co.uk/ and use the phone number you received to register for your EE UK account. Once registered, you can check your balance, view your usage history, and recharge your data by logging into your EE UK account at any time.

You can also manage your mobile account by downloading the EE UK app from your app store. To download the EE UK app, you'll need to change your app store location to Europe to enable the download.

Alternatively, you can also text BALANCE to 150 which will provide you with information about your remaining calls and data balance.

Can I recharge my EE UK SIM card?

Yes, you'll need to register an EE UK account via website or download the EE UK app to recharge your EE UK SIM card.

Please note: To register an account via the EE UK website or app, you will need to verify your identity.

How do I make calls/texts?

Within UK: Simply dial any UK mobile or landline number without the need for additional prefix code.

Please note: Only standard UK mobile and landline numbers are included in your travel SIM plan.

Can I make calls to Australia using this SIM card?

Unfortunately, the EE UK Prepaid SIM does not include international calling to countries outside of the UK. We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.

How do my family and friends call and message me?

Your family and friends can call and message you on your UK phone number with the prefix +44. (Please note that standard international call and text rates may apply depending on their Australian phone plan.)

Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.

Can I use my phone as a hotspot or tethering device?

Yes, however, hotspot/data tethering are only available in the UK.

Which network carriers does this SIM connect to in different countries?

This EE 50GB UK Prepaid SIM card is designed exclusively for use within the United Kingdom. It provides full access to the EE network, one of the UK's largest and most reliable networks, ensuring excellent coverage across the UK for calls, SMS, and data.

Please note:

• This SIM does not include roaming and will not connect to carriers outside the UK.
• If you plan to travel within Europe or other countries and need roaming capabilities, we recommend considering a travel SIM or eSIM option that includes data and roaming in multiple countries.

What happens if I am travelling for longer than 30 Days?

You can recharge your EE UK travel SIM via your EE UK account. Register your EE UK account on the website or download the EE UK App to recharge after 30 days. 

Alternatively, we recommend purchasing multiple SIMs before you travel. Simply insert the SIM when needed. (Please note that your phone number changes when activating new SIMs.)

If I have trouble with the SIM while I'm overseas, what should I do?

If you experience issues with our SIM card while overseas, we will make every effort to assist you:

1. Self-service: Visit www.globalstarlink.com.au/pages/faq.

2. Live Chat: Click on "Chat with us" on our website to initiate a live chat with our customer service team. (Working hours: Monday to Sunday, 9am - 1am Australian Eastern Time)

3. Email us: If the issue occurs outside of working hours, email us at hello@globalstarlink.com.au. We will process your request the next day.

To expedite assistance, please include the following in your email:

• Order Number (or SIM number)
• Your current location
• Your UK phone number received in the welcome message
• Make and model of your phone
• Screenshots of any error messages
• Any additional details to help us resolve the issue

4. Contact EE UK Customer Service: Dial 150 from your EE mobile or 0800 956 6000 from any other phone. You can also call Freephone +44 800 079 8586 on Skype.

To chat with EE UK customer service, go to click here, select "Technical support," then "Mobile phone." (Call hours: 08:00 – 21:00 Monday to Friday, and 08:00 – 20:00 Saturday and Sunday UK local time.)