EE UK Prepaid SIM Card User Guide
What's included?
- 50GB (25GB Standard + 25GB Bonus) Data in UK
-
Unlimited Calls and SMS to UK mobiles and standard landlines.
(Please note: Unlimited minutes are to UK mobile numbers starting with 07 or UK landlines starting with 01 or 02. Does not include calls to UK landlines starting with 03, 08, or 09, Premium Rate Numbers, Non-geographical numbers, MMS (Multimedia Messaging Service) or International calls and SMS) - SIM Card comes with a UK phone number (Please note: This SIM card can only be used in mobile phones and NOT in any data-only devices such as iPads, tablets, WiFi dongles, and MiFi devices)
- 30 Days of service from activation
- No Incoming call charges from any country
What do I need to do before I depart?
Ensure that your device is unlocked before departing for your trip. Being on a post-paid plan or contract with your local carrier doesn't necessarily mean your phone is unlocked. If you are unsure, please check with your current service provider.
Before you depart, you will need to scan the QR code provided in the User Guide or via our website here to provide your arrival date (or the date you would like the SIM card to start from). This date will determine when the service begins upon activation.
How do I activate this EE SIM Card?
To activate your EE SIM card, scan the QR code provided in the User Guide or via our website here. The SIM card will be active from the arrival date you provided via the Registration Form. Activation requests will be processed 2 days before your arrival date.
If you need to adjust this date after completing your activation request, kindly reach out to us at least 3 days before your anticipated arrival date (no changes can be made less than 3 days before your Arrival Date). We'll gladly assist you in modifying the commencement date of your service. Please note, while we can adjust the date, the time of activation will remain unchanged. To request a date change, please email us at hello@globalstarlink.com.au.
Is my device compatible to use this EE UK Prepaid SIM Card?
EE UK SIMs can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.
What do I need to do when I arrive at my destination?
Once you have arrived at your destination, you will need to have MOBILE DATA ENABLED/TURNED ON on your mobile phone to use the service.
How do I turn on Mobile Data?
iOS
Settings > Mobile > Mobile Data > select your new EE SIM Card
Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new EE SIM Card
Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new EE SIM Card
What is the Data APN Settings for this SIM card?
Default APN settings are automatically set on most recent smartphone models after inserting the SIM card.
To manually set up APN settings, use the following configuration:
APN Name: ee (This is for Android devices only and can be set to anything)
APN: everywhere
Username: (Leave Blank)
Password: (Leave Blank)
What will my new phone number be?
The EE SIM Card comes with a UK phone number. The phone number for the SIM card is printed on the packaging. Alternatively, you can find out your phone number by texting NUMBER to 150 after the SIM card is activated and connected to the network.
How do I check my EE UK call and data balance?
To check your calls and data balance, visit the EE UK website at https://ee.co.uk/ and use the phone number you received to register for your EE UK account. Once registered, you can check your balance, view your usage history, and recharge your data by logging into your EE UK account at any time.
You can also manage your mobile account by downloading the EE UK app from your app store. To download the EE UK app, you'll need to change your app store location to Europe to enable the download.
Alternatively, you can also text BALANCE to 150 which will provide you with information about your remaining calls and data balance.
Can I recharge my EE UK SIM card?
Yes, you'll need to register an EE UK account via website or download the EE UK app to recharge your EE UK SIM card.
Please note: To register an account via the EE UK website or app, you will need to verify your identity.
How do I make calls/texts?
Within UK: Simply dial any UK mobile or landline number without the need for additional prefix code.
Please note: Only standard UK mobile and landline numbers are included in your travel SIM plan.
Can I make calls to Australia using this SIM card?
Unfortunately, the EE UK Prepaid SIM does not include international calling to countries outside of the UK. We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.
How do my family and friends call and message me?
Your family and friends can call and message you on your UK phone number with the prefix +44. (Please note that standard international call and text rates may apply depending on their Australian phone plan.)
Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.
Can I use my phone as a hotspot or tethering device?
Yes, however, hotspot/data tethering are only available in the UK.
Which network carriers does this SIM connect to in different countries?
This EE 50GB UK Prepaid SIM card is designed exclusively for use within the United Kingdom. It provides full access to the EE network, one of the UK's largest and most reliable networks, ensuring excellent coverage across the UK for calls, SMS, and data.
Please note:
- This SIM does not include roaming and will not connect to carriers outside the UK.
- If you plan to travel within Europe or other countries and need roaming capabilities, we recommend considering a travel SIM or eSIM option that includes data and roaming in multiple countries.
What happens if I am travelling for longer than 30 Days?
You can recharge your EE UK travel SIM via your EE UK account. Register your EE UK account on the website or download the EE UK App to recharge after 30 days.
Alternatively, we recommend purchasing multiple SIMs before you travel. Simply insert the SIM when needed. (Please note that your phone number changes when activating new SIMs.)
If I have trouble with the SIM while I'm overseas, what should I do?
If you experience issues with our SIM card while overseas, we will make every effort to assist you:
1. Self-service: Visit www.globalstarlink.com.au/pages/faq.
2. Live Chat: Click on "Chat with us" on our website to initiate a live chat with our customer service team. (Working hours: Monday to Sunday, 9am - 1am Australian Eastern Time)
3. Email us: If the issue occurs outside of working hours, email us at hello@globalstarlink.com.au. We will process your request the next day.
To expedite assistance, please include the following in your email:
- Order Number (or SIM number)
- Your current location
- Your UK phone number received in the welcome message
- Make and model of your phone
- Screenshots of any error messages
- Any additional details to help us resolve the issue
4. Contact EE UK Customer Service: Dial 150 from your EE mobile or 0800 956 6000 from any other phone. You can also call Freephone +44 800 079 8586 on Skype.
To chat with EE UK customer service, go to click here, select "Technical support," then "Mobile phone." (Call hours: 08:00 – 21:00 Monday to Friday, and 08:00 – 20:00 Saturday and Sunday UK local time.)
