Plan Overview
Key details about this plan
Plan Overview
Data: 5GB/10GB/20GB High Speed Data; Unlimited 256Kbps Data
Speed: 4G/Lte
Calls & Texts: No Calls and Texts, Data only eSIM
Phone Number: No
Coverage: Japan
Compatibility: Unlocked eSIM compatible devices
Hotspot/Tethering: Yes
Network: IIJmio Mobile Network
Recharges: No
ID Requirement: None
Delivery: Via email (please allow up to 24 hours)
When to install: Anytime before your intended travel date
Validity: Starts on first network connection
Activation: Scan QR code from email
What else is included
Digital eSIM profile (QR Code)
Calls to and from Australia not included. We recommend you using Apps like WhatsApp
7/15/30 days service options from activation date
For more data plan options, please contact our customer service
Frequently Asked Questions
Everything you need to know
You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!
Your plan will only start when you land at your destination and connect to a network!
Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.
You can check your balance by looking at your phone settings under data usage.
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!
I'm having issue making phone calls or text messagesThis SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.
Yep, you can hotspot/tether from your phone.
How do I know if my device is unlocked?If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
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Troubleshooting
Quick fixes for common issues
My data isn't working...-
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
APN: vmobile.jp
User name: [leave this section blank]
Password: [leave this section blank]
For Android devices
APN: vmobile.jp
Proxy: [leave this section blank]
Port: [leave this section blank]
User name: [leave this section blank]
Password: [leave this section blank]-
Restart your phone
If you've been using your eSIM but suddenly your data has stopped workingSometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
I've tried everything and it's still not workingThese guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at hello@globalstarlink.com.au📩
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
