Orange Europe Holiday eSIM 30GB: Setup Guide & FAQ

Before you depart, please make sure you have:

Step 1. Checked your device's eSIM compatibility

Note: To check if your device supports eSIM, please dial #06#. If a 32-digit EID number appears on your screen, your device supports eSIM.Step 2.* Checked your device is unlocked

Step 3. Registered your Arrival Date via our website here.

To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours.

If you're not sure when you'll be traveling, you can register your dates later.

It's best to do this at least three days before you travel to ensure a smooth activation process.

Your Orange Spain QR code is generated between 07:00 and 00:00 UTC+2/CET (Central European Time) on your provided Arrival Date. Should you wish to change your Activation Date after your request has been processed, please contact us at least 3 days prior to your current date, so we can change the commencement date of your service. Please note we cannot change the time of activation, only the date. Please email us at hello@globalstarlink.com.au for further assistance.

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

eBay:* 12-34567-89123

Global Starlink: #INV1234GS

Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.

To Activate your eSIM, please use the following step:

Step 1. Go to device settings and scan the QR code to install your QR code

iOS*

Settings > Mobile > under SIMs, select add eSIM > scan the QR code or enter the activation code manually

Pixel

Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.

Once you have arrived in Europe, please use the following steps:

Step 1. Turn your eSIM ‘ON’

iOS*

Settings > Mobile > under SIMs go to your new Europe eSIM > toggle the switch for 'Turn on this Line' to ON

Step 2. Change your Mobile Data to your new Europe eSIM

iOS

Settings > Mobile > Mobile Data > select your new Europe eSIM

Step 3. Change your Default Voice Line/Calls to your new Europe eSIM

iOS

Settings > Mobile > Default Voice Line > select your new Europe eSIM

Pixel

Settings > Network & internet > Mobile network > tap Calls > select your new Europe eSIMStep 4. Check your Data Roaming is turned ON

iOS

Settings > Mobile > under SIMs go to your new Europe eSIM > check 'Data Roaming' is switched ON

Pixel

Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your China eSIMStep 4. Check your APN settings the following:

APN Name: orangeworldAPN Username: orangeAPN Password: orangeiOS

Settings > Mobile > select your new Europe eSIM > Mobile Data Network > APN details will be listed

The Spanish phone number for your Orange Spain eSIM is included with your QR code. You can find this on the same PDF attachment, to the right of your QR code under the title: Tu número móvil.

To make calls to a European country outside of Spain, you will need to use their country code at the front of the phone number you are trying to call. To receive calls from outside of Spain, the caller will need to use the Spanish country code +34 in front of your phone number.

To check the balance of your Orange Spain eSIM data usage, please dial *111# and reply with option 1. Saldo y consumo.

Alternatively, you can use your device settings to check your data balance. Depending on your device type, please use the following steps:

iOS*

Settings > Mobile > under Mobile Data for your [Orange Spain eSIM name] > Current Period or Current Roaming Period (for usage outside of Spain)

Pixel

The Orange Spain eSIM is designed as a single-use eSIM and cannot be recharged or extended once it has been activated. If you need to extend your data connectivity beyond the initial duration, you will need to purchase a new eSIM for the desired duration.

The Orange Spain eSIM Card is specifically designed for use in Europe. It provides high-speed data connectivity within Europe, allowing travelers to stay connected while visiting different countries. Please see the specific product listing for list of countries included for your specific plan.

If you plan to travel to other countries, you may need to purchase a separate eSIM card or make alternative arrangements for connectivity in those destinations

With the Orange Spain eSIM, you can stay connected with your loved ones across Europe & the world. They can simply call or text your Spanish phone number as usual (including the country code of +34 in front of your Spanish phone number). However, it's important to note that depending on their service provider, they may incur additional fees for international calls or texts. Encourage them to check their service plan to understand any potential charges.

Additionally, they can also reach you through internet-based messaging apps like WhatsApp, Facebook Messenger, or email, ensuring seamless communication regardless of distance. Feel free to share your contact details or preferred messaging app username to keep the conversation going while you're traveling

What happens if I am travelling for longer than the Service Days I purchased?

If you are travelling for longer than the duration covered by the Orange Spain eSIM, you will need to purchase another eSIM for the additional days you need. This allows you to continue enjoying high-speed data connectivity during your extended stay in Europe.

1. Self-service: Visit gstarlink.com/pages/faq.

2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)

3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day.

To expedite the process, please include the following information in your email for us to investigate further:- Order Number (or SIM number)

• Your current location
• Make and model of your phone
• Screenshots of any error messages you are receiving
• Any other information about the issue that you think will help us assist you in resolving the issue

As soon as you insert your SIM card into your cell phone in a covered country, or install your eSIM from the QR code received in your order confirmation e-mail, it will connect directly to the best local network. If this is not the case, please check the following points:

1- Make sure you have enabled data roaming on your phone. To do this, go to your phone's settings. If you have an iPhone: Settings > Mobile data > Mobile data options > Enable data roaming. If you have an Android: Settings > SIM card and mobile data > Select SIM card > Enable data roaming.

2 - Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.

3-Check that the APN settings are correct (see section on APN settings).

If you still cannot get your SIM or eSIM to work, please contact our customer service hello@globalstarlink.com.au

I'm having problem making calls..This SIM only comes with :

50mins calls within the EU (22GB Option)

100 mins calls within the EU (30GB Option)

No SMS included

It does not come with calls or data whilst your outside of any of the covered EU countries listed.

If you try to make a call outside of these 👆parameters, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call.

If you are within the above parameters, make sure you have the correct country code in front of the number that you're trying to call.

We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia

My data is still not working!