Three (Tri) Indonesia&Bali Prepaid eSIM User Guide

What's included?

• Genuine local Three (Tri) eSIM and Plan
• 10.5GB/24GB/33GB High Speed Data
• Top-up available for both calls and SMS
• No Hotspot/Tethering
• eSIM Card comes with an Indonesian phone number
• 29 Days of service from activation

What do I need to do before I depart?

Before you depart, please make sure you have:

Step 1. Checked your device's eSIM compatibility
Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM. Please note Google Pixel devices are not compatible with this eSIM.

Step 2. Checked your device is unlocked

Step 3. Registered your Arrival Date via our website here.

How do I register my Arrival Date?

To register your Arrival Date, please visit our website here. Once we receive your request, our team will review it and notify you via email if everything is in order or if any additional information is needed (e.g. we may ask for clearer photos or other details if something is missing or unclear).

What if I'm not sure about my Arrival Date?

If you're not sure when you'll be traveling, you can register your dates later. It's best to do this at least three days before you travel to ensure a smooth activation process.

What if my Arrival Date changes?

If your arrival date changes, please notify us at least 3 days before your original Arrival Date. This allows us enough time to update your eSIM activation schedule. Remember, the eSIM QR code is sent to you 1 day prior to your Arrival Date, and once the eSIM is generated, we cannot make any changes. For any changes or assistance, please email us at hello@globalstarlink.com.au.

How do I find my Order Number?

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

• eBay: 12-34567-89123
• Global Starlink: #INV1234GS
• Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.

How do I activate this eSIM?

Once you have received your eSIM QR Code, please follow the steps provided below.

Step 1. Go to device settings and scan the QR code to install your QR code

• iOS: Settings > Mobile > under SIMs, select add eSIM > scan the QR code or enter the activation code manually
• Android: Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code or enter the activation code manually
• Pixel: Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'

Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.

What do I do once I have arrived in Bali?

Step 1. Turn your eSIM ‘ON’

iOS
Settings > Mobile > under SIMs go to your new Three eSIM > toggle the switch for 'Turn on this Line' to ON

Android
Settings > Connections > SIM card manager > go to your new Three eSIM > toggle the switch to turn ON the eSIM

Pixel
Settings > Network & internet > Mobile network > go to your new Three eSIM > toggle the switch to turn ON the eSIM

Step 2. Change your Mobile Data to your new Bali eSIM

iOS
Settings > Mobile > Mobile Data > select your new Three eSIM

Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new Three eSIM

Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new Three eSIM

Step 3. Check your APN settings as follows:

Please allow up to 30 mins for the eSIM to properly connect to the Three (Tri) network.

What will my phone number be?

Your Indonesian phone number will be assigned to you during the activation process. Otherwise, you can find your phone number by checking your phone's settings or by dialling *808#.

Please note: You cannot find out your phone number until the SIM card is activated.

How do I check My Data Balance?

To check your data balance, simply dial *888#. You'll receive a prompt displaying the amount of data you've used so far. Otherwise, we usually recommend using your device settings to check your data balance for the Three eSIM. Depending on your device type, please use the following steps:

iOS: Settings > Mobile > under Mobile Data for your [Three eSIM name] > Current Period

Android: Settings > Connections > Data usage or Mobile data usage

Pixel: Settings > Network & internet > Mobile network or Data usage

Can I recharge my eSIM?

The Three (Tri) Bali eSIM can be recharged after the initial data or service period has been used. To extend your data connectivity, you can top up via the Tri app or by visiting this page for detailed top-up instructions.

Which countries does this eSIM work in?

The Three Bali eSIM Card is specifically designed for use in Bali (with an allowance which can be used in East Java except Surabaya, and Lombok). It provides high-speed data connectivity allowing travellers to stay connected while visiting Bali & the area. If you plan to travel to other countries, you may need to purchase a separate eSIM card or make alternative arrangements for connectivity in those destinations.

How do my family and friends call and message me?

Since the Three eSIM is a data-only eSIM, your family and friends won't be able to call or text you using a traditional phone number. Instead, they can communicate with you through internet-based messaging apps, such as WhatsApp, Facebook Messenger, or email. You can share your contact details or preferred messaging app username with them to stay in touch during your time in Bali.

What happens if I am travelling for longer than the Service Days I purchased?

If you are traveling for longer than the duration covered by the Three eSIM, you can recharge your eSIM (see section about recharges). This allows you to continue enjoying high-speed data connectivity during your extended stay in Bali.

If I have trouble with eSIM while I'm overseas, what should I do?

1. Self-service: Visit www.globalstarlink.com.au/pages/faq.
2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)
3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day.
To expedite the process, please include the following information in your email for us to investigate further:
- Order Number (or SIM number)
- Your current location
- Make and model of your phone
- Screenshots of any error messages you are receiving
- Any other information about the issue that you think will help us assist you in resolving the issue.